Who are we?
‘We’, ‘us’ and ‘our’ or SMSF refer to MyPlanner Professional Services Pty Ltd AFSL 425542 (ACN 159
696 830) as a licensee authorised to carry on a financial services business and our related body
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our
We recognise that any personal information we collect about you will only be used for the purposes
we have collected it for or as allowed under the law. It is important to us that you are confident
that any personal information we hold about you will be treated in a way which ensures protection
of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles
for the protection of personal information, as set out in the Privacy Act (1988) and the Privacy
Amendment (Enhancing Privacy Protection) Act 2012 (collectively referred to as the Privacy Act) and
any other relevant law.
When we refer to personal information we mean information from which your identity is reasonably
apparent. This information may include information or an opinion about you. The personal
information we hold about you may also include credit information.
AML information is information which is used to assess whether your investment in any way breaches
the terms and conditions of Anti- Money Laundering and Counter Terrorism Financing Act (2006)
currently prevailing in Australia.
The kinds of personal information we may collect about you include your name, date of birth,
address, account details, occupation, tax file number (TFN), medical and financial history and any
other information we made need to identify you.
Why we collect your personal information
The need to identify, understand and meet clients’ needs and objectives is the basis of our
relationship with our clients. The collection of personal information is the essential component in
the process to assist in our assessment of your current personal and financial position and in the
development of personalized financial strategies designed to meet specific goals and objectives. We
may also collect your personal information for the purposes of direct marketing and managing our
relationship with you. From time to time we may offer you
other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal
information to other organisations that provide products or services used by us. The types of
organisations to which we are likely to disclose information about you include other fund managers,
bankers, accountants, credit reporting bodies, product issuers, investment managers and lawyers. We
may also disclose your personal information to any other organisation that may have or is
considering having an interest in your investment, or in our business.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you.
We may also collect your personal information from people such as accountants and lawyers, subject
to you providing formal consent allow us to do so.
Do we disclose your personal information?
Depending on the product or service you have requested, we may disclose your personal information
• your financial planner or authorised representative in relation to your finance investments;
• companies that provide information and infrastructure systems to us;
• anybody who represents you, such as your financial planner, lawyers, and accountants, subject to
the provision of an authority signed by you;
• anyone, where you have provided us consent;
• where we are required to do so by law, such as under the Anti-Money Laundering and Counter
Terrorism Financing Act 2006 (Cth); or
• an organisation providing verification of your identity, including on-line verification of
• our authorised representatives when it is commercially prudent to do so;
• financial institutions including stockbrokers, custodians, fund managers and portfolio service
providers and other entity that administer your financial services and products;
• insurers, if you obtain insurance through us; or
• your employer, referees or identity verification services.
Prior to disclosing any of your personal information to another person or organisation, we will
take all reasonable steps to satisfy ourselves that:
A. the person or organisation has a commitment to protecting your personal information at least
equal to our commitment, or
B. you have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud storage and
the IT servers may be located inside or outside Australia.
Are we likely to disclose personal information to overseas recipients?
With the introduction of Cloud based technology, some of the entities we share information with may
be located in, or have operations in, other countries. We require any external organisations with
whom we share your personal information to have implemented privacy policies which comply with
Australian Privacy Principles.
From time to time we may use your personal information to provide you with current information
about offers you may find of interest, changes to our organisation, or new products or services
being offered by us or any company we are associated with.
If you do not wish to receive marketing information, you may at any time decline to receive such
information by telephoning us on (07) 5560 2300 or by writing to us at either
email you may also use the unsubscribe function. We will not charge you for giving effect to your
request and will take all reasonable steps to meet your request at the earliest possible
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date.
During the course of our relationship with you we may ask you to inform us if any of your personal
information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally
rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
We will provide you with access to the personal information we hold about you. You may request
access to any of the personal information we hold about you at any time. We may charge a fee for
our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately,
otherwise we usually respond to you within seven days of receiving your request. We may need to
contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal
information, for example, if the information relates to existing or anticipated legal proceedings,
or if your request is vexatious.
An explanation will be provided to you, if we deny you access to the personal information we hold
If any of the personal information we hold about you is incorrect, inaccurate or out of date you
may request that we correct the information. If appropriate we will correct the personal
information at the time of the request, otherwise, we will provide an initial response to you
within seven days of receiving your request. Where reasonable, and after our investigation, we will
provide you with details about whether we have corrected the personal or credit information within
If we refuse to correct personal information we will provide you with our reasons for not
correcting the information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this
information other than required by law. We will never use a government identifier to identify you.
Business without identifying you
In most circumstances, it will be necessary for us to identify you to successfully do business with
you, however, where it is lawful and practicable to do so, we will offer you the opportunity of
doing business with us without providing us with personal information, for example, if you make
general inquiries about current promotional offers.
We will only collect sensitive information about you with your consent. Sensitive information is
personal information that includes information relating to your racial or ethnic origin, political
persuasion, memberships in trade or professional association or trade unions, sexual preferences,
criminal record, or health.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure
environment. We may store your personal information in paper and electronic form. We will also take
reasonable steps to protect any personal information from misuse, loss and unauthorised access,
modification or disclosure.
If you are dissatisfied with how we have dealt with your personal information, or you have a
complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact
our complaints officer on
(07) 5560 2300 or by writing to us at either:
Level 3, 26 Marine Parade, Southport, Queensland 4215
We will acknowledge your complaint within seven days. We will provide you with a decision on your
compliant within 45 days.
If you are dissatisfied with the response of our complaints officer you may make a compliant to our
External Dispute Resolution Scheme, Financial Ombudsman Service Limited which can be contacted on
Ph: 1300 78 08 08; or
GPO Box 3 Melbourne Victoria 3001 or
Privacy Commissioner who can be contacted on either www.oaic.gov.au or 1300 363 992.
You may request further information about the way we manage your personal information by contacting
Australian privacy principles
The Privacy Act includes 13 privacy principles that regulate the handling of personal information.
We have adopted these privacy principles in full. A summary table of the privacy principle and what
we do to manage your information is outlined in the following table.
APP 1 — Open and transparent management of personal information
SMSF manage personal information in an open
APP 2 — Anonymity and pseudonymity SMSF will give individuals the option of not
identifying themselves, or of using a pseudonym. Limited exceptions apply
APP 3 — Collection of solicited personal information
Outlines when SMSF can collect personal
information that is solicited. It applies higher standards to the collection of ‘sensitive’
APP 4 — Dealing with unsolicited personal information
We have adopted a policy to ensure how SMSF must deal with unsolicited personal information
APP 5 — Notification of the collection of personal information
Outlines when and in what circumstances SMSF
collects personal information and when we must notify an individual of certain matters.
APP 6 — Use or disclosure of personal information
Outlines the circumstances in which SMSF may use or disclose personal information that it holds.
APP 7 — Direct marketing We will only use or disclose
information for direct marketing purposes if certain conditions are met.
APP 8 — Cross-border disclosure of personal information
SMSF will take care to protect personal information before it is disclosed overseas
APP 9 — Adoption, use or disclosure of
government related identifiers
SMSF will in limited circumstances adopt a
government related identifier of an individual as its own identifier, or use or disclose a
government related identifier of an individual.
APP 10 — Quality of personal information SMSF will take reasonable steps to ensure
personal information it collects is accurate, up to date and complete. We will also take reasonable
steps to ensure the personal information we use or discloses is accurate, up to date, complete and
relevant, having regard to the purpose of the use or disclosure.
APP 11 — Security of personal information SMSF must take reasonable steps to protect
personal information it holds from misuse, interference and loss, and from unauthorised access,
modification or disclosure. SMSF has obligations to destroy or de-identify personal information in
APP 12 — Access to personal information SMSF understands its obligations when an
individual requests to be given access to personal information held about them by us.
This includes a requirement to provide access unless a specific exception applies.
APP 13 — Correction of personal information SMSF understands its obligations in relation
correcting the personal information, it holds about individuals
We are constantly reviewing all our policies and attempt to keep up to date with market
expectations. Technology is constantly changing, as is the law and market place practices.
MYPLANNER PROFESSIONAL SERVICES PTY LTD, ACN 159 696 830, Australian Financial Services Licence
Number 425542 Level 3, 26 Marine Parade, Southport, Qld 4215 Phone 07 5560 2300 Email: